Refund policy

Refund Policy

We want your pet to love their dogiz ball. If something's not right, we're here to help.

Damaged or defective items
If your order arrives damaged, stops working, or isn't what you ordered, email us at dogizadmin@gmail.com within 14 days of delivery. Please include your order number and a photo or short video of the issue. We'll send you a free replacement or a full refund, your choice. No need to send the item back.

Change of mind
We only accept returns for damaged or defective items. We're unable to offer refunds or exchanges if you simply change your mind, so please review the product details before ordering. If you're not sure which ball is right for your pet, email us and we'll be happy to help you choose.

Lost packages
If your order hasn't arrived within 20 business days, email us and we'll help sort it out.

Refunds
Approved refunds are issued to your original payment method within 5 to 10 business days.

Questions?
Email us anytime at dogizadmin@gmail.com.